Support

Making reels

• What can I put in a reel? Up to 20 photos and videos. Photos can be JPG, PNG, WebP or HEIC. Videos can be MP4 or MOV, up to 3 minutes and 150 MB each.
• My reel failed. Open it and tap Try again. A reel that fails doesn’t use up one of your reels.
• A clip won’t upload. Check your connection, then tap Try again. If it still fails, pick a shorter video or a different photo.
• A reel is taking a long time. Most take a few minutes. You can close the app. If you’ve allowed notifications, we’ll tell you when it’s ready.

Plans and billing

• How do I cancel or change my plan? Plans are billed by Apple or Google. On iPhone, tap You, then Your plan, then Manage in App Store. On Android, use the subscriptions page in Google Play. You keep your plan until the end of the period you paid for.
• Can I get a refund? Refunds come from the store you paid through. Ask Apple at reportaproblem.apple.com, or Google through Google Play.
• My plan isn’t showing. Tap You, then Your plan, then Restore purchases. Use the same Apple or Google account you paid with.

Account and privacy

To delete your account and data, see the delete account page. Deleting your account doesn’t cancel your plan, so cancel it in your store account first.

To get a copy of your data or ask anything else about privacy, email us or see our privacy policy.